Question 1

How Do I Get The Free Month?

Accepted Answer

Great question. If you signed up in the app or in-store and are a new member, the discount was automatically applied! Just roll up into any of our three lanes and enjoy the shine!

Question 2

How Do I Cancel My Membership?

Accepted Answer

We're sorry to see you go! You can submit a membership cancelation request online by clicking the button below.

Question 3

How Do I Sign Up On the App?

Accepted Answer

1. Download our free WashClub app
2. Enter your email to get started
3. Select Coulter Express then press "Join the Club"
4. Select your account type
5. If you have a discount code enter it in this step. If not, press skip. (Free month is automatically applied.)
6. Enter your vehicle information. Make sure that your vehicle plate number is entered correctly. Otherwise, our system will have trouble identifying your vehicle. Once finished, press "Next"
7. Select the site closest to you. (Your subscription works at all locations!)
8. Select the wash package you'd like to purchase then press "Purchase".
9. Enter your card details then press "Next".
10. Enter your name, phone number, and email. (The email you provide will be where receipts are sent.) Once finished, press "Done".
11. Congratulations! You are now a member of the Unlimited Club! Your membership works at all locations! Simply drive into any of our lanes and your vehicle will be automatically recognized!

Question 4

Add a New Vehicle

Accepted Answer

Download the app (https://wash.club)and install it on your device.

1. Open the app and tap the profile icon in the top right-hand corner.
2. Tap My Cars.
3. If you have multiple cars already added, scroll to the bottom of the screen and tap the "+" button that says Add Another Car
4. If you haven’t yet added any vehicles, tap the "+" button below the empty gargage.
5. Fill out the vehicle information form entirely. Make sure your license plate is accurate!
6. Tap Next.
7. Select the Wash Plan you'd like, tap Next.
8. Review and complete your purchase. You're done!

Question 5

Change Wash Plan

Accepted Answer

Download the app (https://wash.club)and install it on your device.

1. Open the app and tap the profile icon in the top right-hand corner.
2. Tap My Cars.
3. Tap on the vehicle you need to change.
4. Tap Wash Package at the bottom of the page.
5. Select your new plan type.
6. Tap Save.

Changing your plan takes effect immediately. Your account will retain your existing billing cycle based on your original signup date. If you are downgrading, we recommend you do not make the change until the day before your renewal, so that you may take advantage of the full month you have paid for. If you are upgrading, you will immediately receive a prorated charge based on your billing date.

Question 6

Add or Edit a Credit Card

Accepted Answer

Download the app (https://wash.club)and install it on your device.

1. Open the app and tap the profile icon in the top right-hand corner.
2. Tap the Billing icon.
3. Tap the credit card field at the top of the page.
4. Edit your information.
5. Tap Save.

Question 7

Terms and Conditions

Accepted Answer

Coulter Express, LLC (the “Operator”) from whom you (the “Subscriber”) will be purchasing your monthly unlimited Wash Club subscription (the “Subscription”), requires that you agree to the following end user license agreement (the “Agreement”):
**********
The Subscription fee, will be an automatic recurring monthly charge to the Subscriber’s credit/debit card. The payment will be charged on the day it was purchased and will automatically renew monthly on the anniversary day of the month it was initially purchased. 
Subscribers who signed up through the Wash Club mobile application may cancel the subscription through the Wash Club mobile application at any time and continue to wash through the subscription end date. 
Subscribers can cancel at any time with written notice to the Operator by e-mail at contact@coulterexpress.com. If canceling by email, please allow at least 5 business days prior to the next billing date to effectively cancel your subscription. 
There are no refunds for lack of use or business closure during the subscription term, or for partial months.
Subscribers who signed up through the Wash Club mobile application may change the contact/billing information through the Wash Club mobile application at any time. It is the Subscriber’s responsibility to provide and maintain a valid email address and phone number on file with the Operator to receive any changes or updates to the terms and conditions for their monthly unlimited Wash Club subscription. If you need to change your license plate information, please contact the Operator.
In the event Wash Club is unable to charge a customer’s credit card for reasons such as card expiration, NSF (Insufficient Funds) or change in information, the customer’s Wash Club subscription will automatically be canceled 20 days after the date of the payment Wash Club was not able to collect. If your account deactivates, it must be reactivated at the then current retail pricing.
The Subscription cannot be combined with any other programs or discounts, including but not limited to, pre-paid washes, vouchers, house accounts or coupons. It also does not apply to special event pricing unless otherwise implied.
The Operator reserves the right to close any location due to inclement weather, major holidays or equipment failure.
The Operator may increase monthly rates with notice posted by the Operator at least 45 days in advance. If there is a tax rate change in your home site location’s area, the Operator reserves the right to change the payment amount to include tax at any time.
The Wash Club subscription is intended for a single vehicle only. The vehicle may be washed unlimited times (within reason) and must display a current state issued vehicle tag on the back of the vehicle. The state issued vehicle tag should be unobstructed and shall not be covered. Covered or damaged tags may not be recognized by the car wash identification equipment, potentially resulting in delayed or declined entry. 
Fraudulent use of the Subscription will result in immediate termination of the Subscription plan and any other legal actions if necessary.
This Agreement is subject to change without notice. Operator reserves the right to amend, edit, or cancel the Subscription at any time at Operator’ sole discretion, without notice.

There will be a recurring monthly charge on your credit/debit card for your Wash Club subscription. By clicking “Done” or signing the agreement during the finalization process of the Wash Club registration, you represent to the Operator that you understand and agree to this Agreement.

Join The
Club

New members get their first month free! Download our WashClub app or sign up in store today!

Frequently Asked Questions

License Plate Recognition

We may have some trouble if:

You have excessive
mud

You have a scratched,
damaged or faded
plate

You have a plate
frame

You have a plate
cover

What Are You Waiting For?

JOIN THE CLUB TODAY!

Join The Club

New members get their first month free! Download our WashClub app or sign up in store today!

Frequently Asked Questions

License Plate Recognition

We may have some trouble if:

You have excessive mud

You have a scratched, damaged or faded plate

You have a plate frame

You have a plate cover

What Are You Waiting For?

JOIN THE CLUB TODAY!

Join The
Club

You have excessive
mud

You have a scratched,
damaged or faded
plate

You have a plate
frame

You have a plate
cover